Terms and Conditions

SoulFuel Mama — Terms & Conditions

Last updated: 11/18/25

Welcome to SoulFuel Mama. By accessing or using our website, products, or services, you agree to the following Terms & Conditions. Please read them carefully before using our site. If you do not agree with these terms, please do not use the website.

1. General Information

SoulFuel Mama (“we,” “our,” “us”) provides inspirational content, digital products, devotional resources, and merchandise designed to support mothers in their faith and everyday lives.

By using this website, you confirm that:

You are at least 18 years old.
Any information you provide is accurate.
You will use the site in a lawful manner.

2. Use of Website Content

All content on this website—including images, designs, text, logos, graphics, digital downloads, and product descriptions—is the property of SoulFuel Mama and is protected by copyright.

You may not:

Copy, resell, or distribute any content without permission.
Use our branding or images for your own products or marketing.
Claim any SoulFuel Mama content as your own.

You may:

Share our content on social media with credit and without altering the message.

3. Products & Purchases

We offer both physical and digital products. When you make a purchase, you agree that:

Digital Products

All digital downloads (journals, devotionals, worksheets, etc.) are non-refundable, as access is granted instantly.
You may use digital downloads for personal use only.
Redistribution or reselling is strictly prohibited.

Physical Products

Items are produced and shipped through trusted third-party partners (e.g., Printify, Printful, Amazon KDP).
Shipping times may vary by location.
If a product arrives damaged or defective, please contact us within 7 days so we can assist with a replacement.

4. User Accounts

If you create an account on our website:

You are responsible for keeping your login information secure.
You agree not to use another person’s account without permission.

We may suspend or terminate accounts that violate our policies.

5. Refunds & Cancellations

Due to the nature of our products:

Digital items are non-refundable.
Refunds for physical products may be considered only in cases of printing errors, manufacturing defects, or incorrect items received.

We reserve the right to deny refunds in cases of misuse.

6. Community Guidelines

SoulFuel Mama is a space rooted in faith, encouragement, and respect. You agree not to use our website to:

Harass, threaten, or harm others.
Post inappropriate, hateful, or offensive content.
Engage in unauthorized promotional activities.

We may remove content or block users who violate these guidelines.

7. Limitation of Liability

SoulFuel Mama is not responsible for:

Any losses or damages caused by using our website.
Third-party service delays, errors, or outages.
Misuse of our content or products.

Our content is meant for encouragement, not medical, legal, or professional advice.

8. External Links

Our website may include links to third-party platforms (Amazon, Shopify integrations, social media, etc.).

We are not responsible for the content or policies of those sites.

9. Privacy

Your privacy is important to us. Please refer to our Privacy Policy to learn how your information is collected, used, and protected.

10. Changes to Terms

We may update these Terms & Conditions at any time. Updated versions will be posted with a new “Last Updated” date. Continued use of the website means you accept the updated terms.

11. Contact Us

If you have questions about these Terms & Conditions, you can contact us at:

📧 Daphne@info

🌐 www.soulfuelmama.com

Return and Refund Policy

SoulFuel Mama — Return & Refund Policy

Last updated: 11/18/25

Thank you for supporting SoulFuel Mama. We want you to love every item you receive. This Return & Refund Policy explains how we handle returns, replacements, and refunds for both digital and physical products.

1. Digital Products (Non-Refundable)

Digital items include:

Journals (PDF downloads)
Devotionals
Worksheets
Printables
Digital guides or resources

Because digital products are instantly delivered, all sales are final and non-refundable.

If you experience a technical issue accessing your file, please contact us and we will assist you.

2. Physical Products (Printify/Printful/KDP Items)

Physical items may include:

Journals or books shipped through Amazon KDP
Apparel or accessories printed through Printify/Printful
Mugs, tumblers, phone cases, canvas prints, etc.

These items are made-to-order, so returns are handled differently.

3. Damaged or Defective Items

We gladly replace items that arrive:

damaged,
misprinted,
incorrect,
or defective.

Please contact us within 7 days of receiving your order with:

your order number,
clear photos of the issue,
a brief description of the problem.

We will work with our printing partner to send a replacement at no extra cost.

4. Incorrect Size, Color, or Item You Ordered

Because items are custom-made after your purchase:

We cannot accept returns or exchanges for incorrect size, color, or product chosen by the customer.

Please double-check your order before checkout.

5. Lost Packages

If your package is lost in transit:

We will help initiate an investigation with the shipping carrier.
After confirmation of loss, we will arrange a replacement.

6. Refunds (If Approved)

Refunds may be approved only if:

the wrong item was shipped,
the product arrived damaged,
or the product contained a printing/manufacturing error.

Refunds are issued back to your original payment method.

7. Order Changes or Cancellations

Because our products begin production quickly:

Orders cannot be canceled or changed once submitted.

8. Exchanges

We do not offer traditional exchanges because every item is printed on demand.

If your item arrived damaged or incorrect, we will replace it.

9. Contact Us

For questions, concerns, or to initiate a replacement, contact us at:

📧 [Insert Your Business Email]

🌐 www.soulfuelmama.com

Terms and Conditions

Return and Refund Policy

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